:root{--ink:#202124;--muted:#8b8d93;--line:#ededee;--surface:#f5f5f6;--dark:#242529;--radius:16px;font-family:'Noto Sans KR','Malgun Gothic',-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;color:var(--ink);font-synthesis:none}
*{box-sizing:border-box}body{margin:0;background:#fff;font-size:14px;line-height:1.65}button,input,textarea,select{font:inherit}button,a,input,textarea,select{-webkit-tap-highlight-color:transparent}button{cursor:pointer}a{color:inherit;text-decoration:none}button{border:0}button:disabled{cursor:not-allowed;opacity:.42}button:focus-visible,a:focus-visible{outline:2px solid #9498a1;outline-offset:3px}input:focus,textarea:focus,select:focus{outline:0;border-color:#93969e;box-shadow:0 0 0 3px #20212408}[hidden]{display:none!important}h1,h2,h3,p{margin:0}.muted{color:var(--muted)}.wordmark{display:inline-flex;align-items:center;gap:1px;font-family:Arial,sans-serif;font-size:25px;letter-spacing:-1px;font-weight:700;color:#252629}.wordmark span{color:#a3a5aa}.test-pill{font-size:9px;font-weight:600;letter-spacing:.7px;padding:2px 6px;border-radius:5px;color:#909297;background:#f2f2f3;white-space:nowrap}.primary-button,.outline-button{display:inline-flex;align-items:center;justify-content:center;border-radius:8px;font-weight:600;min-height:43px;padding:9px 18px}.primary-button{background:var(--dark);color:#fff}.primary-button:hover,.send-button:hover{background:#3e4046}.outline-button{background:#fff;border:1px solid #e2e2e4;font-size:13px;color:#67696e}.outline-button:hover{border-color:#9d9fa5;color:#202124}.text-link{color:#898b91;font-size:12px;display:block;text-align:center;margin-top:25px}.error{color:#a64949;font-size:12px;background:#fff3f3;border-radius:8px;padding:10px 12px;margin:12px 0}.success-message{color:#4d755d;background:#f0f6f2;border-radius:8px;padding:10px 12px;font-size:12px}.subtle{font-size:11px;color:#999ba2}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.login-screen{min-height:100vh;display:grid;place-items:center;background:#f7f7f8;padding:30px}.login-card{width:min(410px,100%);padding:38px;background:#fff;border:1px solid #ebebed;border-radius:20px}.login-card>.wordmark{font-size:24px;margin-bottom:32px}.login-heading{display:flex;align-items:center;justify-content:space-between;gap:12px}.login-heading h1{font-size:22px;font-weight:700;letter-spacing:-.7px}.login-card>.muted{font-size:12px;line-height:1.8;margin-top:10px;margin-bottom:26px}.login-card label{display:block;font-size:12px;font-weight:600;margin:17px 0 7px;color:#5b5e65}.login-card input{display:block;width:100%;height:46px;padding:12px 14px;border:1px solid #e3e3e6;border-radius:8px;background:#fff;color:var(--ink)}.login-card .primary-button{width:100%;margin-top:26px;min-height:46px}.test-account{display:flex;justify-content:space-between;padding:14px 0 0;font-size:11px;color:#a0a2a7}.test-account code{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:11px;color:#7a7d85}
.app-layout{display:grid;grid-template-columns:232px minmax(0,1fr);min-height:100vh}.sidebar{display:flex;flex-direction:column;height:100dvh;min-height:600px;padding:32px 16px 21px;border-right:1px solid #f0f0f1;position:sticky;top:0;background:#fff}.sidebar-logo{display:flex;align-items:center;gap:13px;padding:0 17px;margin-bottom:50px}.sidebar-logo .wordmark{font-size:24px}.nav-label{font-size:11px;color:#a2a3a8;padding:0 18px;margin-bottom:13px}.brand-filters{display:flex;flex-direction:column;gap:6px}.brand-filter{display:flex;align-items:center;gap:9px;background:transparent;color:#787a82;width:100%;padding:12px 17px;border-radius:9px;font-size:13px;font-weight:500;text-align:left;min-height:44px;border:1px solid transparent}.brand-filter:hover{background:#f8f8f9}.brand-filter.active{background:#f2f2f3;color:#252629;font-weight:700}.brand-label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.brand-count{margin-left:auto;flex:none;font:600 10px Arial,sans-serif;min-width:19px;height:19px;padding:1px 5px;border-radius:6px;background:#ececef;color:#7a7c84;display:grid;place-items:center}.brand-filter.active .brand-count{background:#fff;color:#4b4d54}.sidebar-bottom{margin-top:auto;padding-top:36px}.sidebar-action{background:transparent;color:#868890;padding:10px 17px;font-size:12px;display:flex;align-items:center;gap:10px;min-height:39px;width:100%;border-radius:8px;text-align:left}.sidebar-action:hover{background:#f7f7f8;color:#484b53}.menu-icon{font-size:17px;color:#92949b;width:16px;text-align:center;line-height:1}.help-icon{font-size:11px;border:1px solid #a1a3a9;border-radius:50%;height:14px;width:14px;line-height:12px;margin:0 1px}.sidebar-divider{height:1px;background:#f0f0f2;margin:17px 17px 12px}.sidebar-footnote{font-size:9px;color:#b1b2b7;line-height:1.8;margin:19px 17px 0}.logout-button{color:#a1a2a8}.admin-main{min-width:0;height:100dvh;min-height:600px;padding:33px 35px 18px;display:flex;flex-direction:column}.page-heading{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:26px;flex:none}.page-heading h1{font-size:28px;font-weight:700;letter-spacing:-1px;line-height:1.35}.page-heading .muted{font-size:12px;margin-top:7px}.connection-state{font-size:11px;color:#979aa2;display:flex;align-items:center;gap:6px;padding-right:3px;white-space:nowrap}.connection-state i{width:5px;height:5px;border-radius:50%;background:#8dab98}.connection-state.offline i{background:#ba9d70}.app-error{background:#fff5f4;color:#a4524b;padding:10px 15px;border:1px solid #f2ddd8;border-radius:9px;margin-bottom:14px;font-size:12px;flex:none}.workspace{display:grid;grid-template-columns:310px minmax(0,1fr);flex:1;min-height:0;background:#f4f4f5;border:1px solid #f0f0f1;border-radius:24px;padding:16px;gap:14px;overflow:hidden}.inbox{background:#fff;border-radius:14px;display:flex;flex-direction:column;min-height:0;overflow:hidden}.inbox-title{padding:24px 21px 15px;display:flex;align-items:center}.inbox-title h2{font-size:15px;font-weight:600;letter-spacing:-.5px}.inbox-title h2 span{font:500 12px Arial,sans-serif;color:#b0b1b7;margin-left:5px}.status-filters{display:flex;border-bottom:1px solid #f0f0f2;padding:0 17px;gap:12px}.status-filters button{position:relative;padding:10px 3px 13px;font-size:12px;color:#9a9ca3;background:transparent;font-weight:500;white-space:nowrap}.status-filters button.active{color:#34363b;font-weight:600}.status-filters button.active:after{content:'';position:absolute;left:3px;right:3px;bottom:-1px;height:2px;background:#383a40;border-radius:2px}.status-filters button span{font:500 10px Arial,sans-serif;margin-left:4px;background:#f5f5f6;padding:1px 3px;border-radius:4px;color:#aaaeb6}.conversation-list{flex:1;overflow:auto;min-height:0;padding:9px}.conversation-row{width:100%;text-align:left;background:#fff;border-radius:10px;padding:16px 13px;display:block;border:1px solid transparent;margin-bottom:4px}.conversation-row:hover{background:#fafafa}.conversation-row.selected{background:#f3f3f5;border-color:#ededf0}.row-top{display:flex;align-items:center;gap:8px;margin-bottom:8px}.row-brand{font-size:10px;font-weight:500;color:#a0a2aa;display:flex;align-items:center;gap:5px}.brand-dot{width:4px;height:4px;border-radius:50%;background:#92969f;flex:none}.row-time{font-size:9px;color:#b3b5bc;margin-left:auto}.row-title{font-size:13px;font-weight:600;display:flex;align-items:center;gap:6px;color:#42454d}.row-title .new-dot{width:5px;height:5px;border-radius:50%;background:#777c89;margin-left:2px}.row-status{font-size:9px;font-weight:400;color:#90939b;background:#f3f3f5;border-radius:5px;padding:1px 5px;margin-left:auto;white-space:nowrap}.row-status.active{background:#eff4f0;color:#799182}.row-status.closed{background:#f4f4f5;color:#aaadb3}.row-preview{font-size:12px;color:#9a9da6;margin-top:6px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.list-empty{text-align:center;padding:62px 15px;color:#adb0b7;font-size:11px;line-height:1.9}.list-empty strong{font-size:12px;font-weight:500;color:#8e919a;display:block;margin-bottom:5px}.inbox-footnote{border-top:1px solid #f5f5f6;padding:13px 15px;color:#b2b4bc;font-size:9px;text-align:center}.conversation-panel{position:relative;min-width:0;min-height:0;display:flex;background:#fff;border-radius:14px;overflow:hidden}.no-conversation{margin:auto;text-align:center;padding:32px;max-width:470px}.no-conversation h2{font-size:17px;line-height:1.6;font-weight:500;letter-spacing:-.4px;color:#858890}.no-conversation p{font-size:12px;color:#b0b2b9;margin:12px 0 24px;line-height:1.9}.no-conversation .outline-button{font-size:11px;min-height:37px;color:#989ba3;border-color:#eaeaec}.conversation-content{display:flex;flex-direction:column;width:100%;height:100%;min-height:0}.conversation-heading{padding:23px 26px;border-bottom:1px solid #f2f2f4;display:flex;align-items:center;justify-content:space-between;gap:12px}.conversation-heading-main{display:flex;align-items:center;gap:12px}.selected-avatar{width:36px;height:36px;border-radius:12px;background:#f1f1f3;display:grid;place-items:center;color:#a0a2aa;font:500 13px Arial,sans-serif}.conversation-heading h2{font-size:15px;font-weight:600;letter-spacing:-.3px}.conversation-heading p{font-size:10px;color:#a7aab2;margin-top:2px}.status-chip{font-size:10px;white-space:nowrap;padding:4px 9px;border-radius:7px;background:#f4f4f5;color:#9497a0;font-weight:400}.status-chip.active{background:#f0f5f1;color:#7d9687}.status-chip.closed{background:#f4f4f6;color:#a2a5ae}.context-bar{padding:11px 26px;background:#fbfbfc;color:#aaaeb6;font-size:11px;border-bottom:1px solid #f2f2f4}.context-bar strong{font-weight:500;color:#8e929c;margin-right:8px}.message-list{overflow:auto;flex:1;min-height:0;padding:28px 26px;scroll-behavior:smooth;background:#fff}.message{margin-bottom:22px;display:flex;flex-direction:column;align-items:flex-start}.message.staff{align-items:flex-end}.message-label{font-size:10px;color:#aeb0b7;margin-bottom:6px}.message-bubble{max-width:82%;padding:12px 16px;border-radius:3px 12px 12px 12px;background:#f3f3f5;color:#565a63;font-size:14px;line-height:1.85;white-space:pre-wrap;word-break:break-word;overflow-wrap:anywhere}.staff .message-bubble{background:#303137;color:#f5f5f6;border-radius:12px 3px 12px 12px}.message-time{font-size:9px;color:#bdbfc5;margin-top:5px}.system{align-items:center;margin:15px 0 22px}.system .message-bubble{font-size:10px;color:#b1b4bc;background:transparent;padding:2px 8px;text-align:center;max-width:95%}.system .message-time{display:none}.message-link{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-top:10px;color:#f4f4f5;background:#ffffff0a;border:1px solid #ffffff25;border-radius:7px;padding:10px 12px;font-size:12px;font-weight:500;white-space:normal}.message-link:hover{background:#ffffff15}.composer{margin:0 20px 20px;border:1px solid #e7e7eb;border-radius:11px;overflow:hidden;background:#fff;flex:none}.composer:focus-within{border-color:#b2b5bd}.composer textarea{width:100%;display:block;border:0;resize:none;padding:16px 16px 9px;color:#50545d;font-size:14px;min-height:93px;max-height:150px;background:transparent;box-shadow:none;outline:none}.composer textarea::placeholder{color:#b3b6bf;font-size:13px}.composer-toolbar{padding:8px 12px 0;display:flex;align-items:center;justify-content:space-between;gap:8px}.composer-right{display:flex;align-items:center;gap:14px}.link-action{font-size:11px;padding:7px 9px;border-radius:6px;background:#f5f5f6;color:#878c96;white-space:nowrap}.link-action:hover{background:#ececee;color:#555b65}.close-action{color:#abaeb7;background:transparent;font-size:11px;padding:6px 0;white-space:nowrap}.send-button{font-size:12px;color:#fff;background:#2e3036;padding:9px 13px;border-radius:7px;font-weight:500;white-space:nowrap}.composer-hint{font-size:9px;color:#bfc1c8;padding:8px 15px 11px}.closed-note{font-size:11px;color:#a4a8b1;background:#fcfcfd;border-top:1px solid #f0f0f2;padding:18px 25px;flex:none}.page-footnote{font-size:9px;color:#b8bbc3;margin-top:10px;padding-left:3px;flex:none}.toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);background:#313339;color:#f8f8f9;padding:12px 19px;border-radius:10px;box-shadow:0 5px 20px #20212415;font-size:12px;z-index:4;max-width:calc(100vw - 30px)}
.routing-dialog,.help-dialog{width:min(620px,calc(100vw - 32px));padding:29px;border:1px solid #e8e8eb;border-radius:20px;box-shadow:0 20px 80px #20212420;color:var(--ink);max-height:calc(100dvh - 50px);overflow:auto}.routing-dialog::backdrop,.help-dialog::backdrop{background:#20212436;backdrop-filter:blur(2px)}.dialog-header{display:flex;align-items:center;justify-content:space-between;gap:12px}.dialog-header h2{font-size:21px;font-weight:600;letter-spacing:-.7px}.icon-button{width:30px;height:30px;background:#f6f6f7;color:#8d919a;border-radius:8px;font-size:20px;line-height:1}.dialog-description{font-size:12px;line-height:1.9;color:#9ba0aa;margin:14px 0 22px}.field-label{font-size:11px;font-weight:500;display:block;margin-bottom:7px;color:#9096a1}.routing-dialog select{height:43px;padding:8px 12px;border:1px solid #e7e8ec;border-radius:8px;background:#fff;width:100%;color:#6f7683;font-size:12px}.outlet-editors{display:grid;grid-template-columns:1fr 1fr;gap:13px;margin-top:19px}.outlet-card{padding:17px;background:#f8f8fa;border:1px solid #eeeef1;border-radius:11px}.outlet-card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:17px}.outlet-card h3{font-size:12px;font-weight:500}.outlet-card label.field-label{margin-top:12px;font-size:10px}.outlet-card input[type="text"],.outlet-card input[type="number"]{width:100%;border:1px solid #e5e7ec;background:#fff;border-radius:7px;padding:8px 10px;color:#737b8a;font-size:11px;height:37px}.enable-label{display:flex;align-items:center;gap:5px;font-size:10px;color:#9198a4;cursor:pointer}.enable-label input{accent-color:#666e7b}.routing-help{color:#a8aeb9;font-size:10px;line-height:1.9;margin:13px 0 18px}.dialog-footer{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:18px;padding-top:19px;border-top:1px solid #efeff2}.dialog-footer .primary-button{min-height:38px;font-size:12px;padding:8px 23px}.help-dialog{width:min(510px,calc(100vw - 32px))}.help-steps{margin:26px 0 0;padding:0;list-style:none;display:flex;flex-direction:column;gap:22px}.help-steps li{display:flex;gap:13px}.help-steps li>span{width:24px;height:24px;flex:none;display:grid;place-items:center;border-radius:8px;background:#f0f1f3;color:#8e96a4;font:500 11px Arial,sans-serif}.help-steps h3{font-size:13px;font-weight:500;margin:0 0 5px;color:#555e6d}.help-steps p{font-size:12px;line-height:1.8;color:#a1a9b6}.help-note{font-size:11px;line-height:1.8;color:#a3acba;background:#fafafa;border-radius:9px;padding:13px;margin-top:26px}
@media(min-width:1500px){.workspace{grid-template-columns:335px minmax(0,1fr)}.message-bubble{max-width:70%}.admin-main{padding:38px 42px 18px}.page-heading{margin-bottom:30px}}
@media(max-width:1100px){.app-layout{grid-template-columns:195px minmax(0,1fr)}.sidebar{padding:30px 11px 18px}.sidebar-logo{padding:0 12px;gap:8px}.sidebar-logo .wordmark{font-size:22px}.brand-filter{padding:11px 12px;font-size:12px}.sidebar-action{padding:10px 12px;font-size:11px}.sidebar-footnote{margin-left:12px}.admin-main{padding:30px 23px 15px}.page-heading h1{font-size:24px}.workspace{grid-template-columns:255px minmax(0,1fr);padding:12px;gap:12px;border-radius:20px}.status-filters{gap:9px;padding:0 15px}.status-filters button{font-size:11px}.inbox-title{padding:21px 17px 14px}.conversation-heading{padding:20px}.message-list{padding:23px 20px}.composer{margin:0 14px 15px}.composer-toolbar{gap:7px}.composer-right{gap:9px}.send-button{padding:9px 11px;font-size:11px}.link-action{font-size:10px;padding:7px}.close-action{font-size:10px}.message-bubble{max-width:91%}}
@media(max-width:800px){.app-layout{grid-template-columns:170px minmax(0,1fr)}.sidebar-logo{display:block;margin-bottom:34px}.sidebar-logo .test-pill{display:inline-block;margin:8px 0 0 0}.sidebar{padding:25px 9px 15px}.nav-label{padding:0 12px}.brand-filter{padding:10px 10px;font-size:11px;gap:5px}.brand-count{min-width:16px;height:16px;font-size:9px}.admin-main{padding:25px 16px 12px}.page-heading{margin-bottom:20px}.page-heading h1{font-size:22px}.page-heading .muted{font-size:10px}.workspace{grid-template-columns:1fr;grid-template-rows:195px minmax(0,1fr);padding:10px;gap:10px}.inbox-title{padding:12px 15px 5px}.inbox-title h2{font-size:12px}.status-filters button{padding:7px 2px 9px}.conversation-list{padding:5px}.conversation-row{padding:9px 10px;margin-bottom:2px}.row-top{margin-bottom:4px}.row-title{font-size:12px}.row-preview{font-size:11px;margin-top:2px}.inbox-footnote{display:none}.list-empty{padding:25px 15px}.conversation-heading{padding:13px 16px}.selected-avatar{width:30px;height:30px;font-size:11px;border-radius:9px}.conversation-heading h2{font-size:13px}.conversation-heading p{font-size:9px}.message-list{padding:18px 16px}.message-bubble{font-size:13px;padding:10px 13px}.composer textarea{min-height:75px;font-size:13px;padding:12px}.composer textarea::placeholder{font-size:12px}.composer-hint{padding:7px 12px 9px;font-size:8px}.composer-toolbar{padding:3px 10px 0}.page-footnote{font-size:8px}.sidebar-bottom{padding-top:15px}.sidebar-footnote{font-size:8px;margin-left:12px}.connection-state{font-size:10px}}
@media(max-width:600px){.login-screen{padding:20px}.login-card{padding:30px}.login-heading h1{font-size:20px}.app-layout{display:block}.sidebar{height:auto;min-height:0;position:static;padding:17px 16px 12px;border:0;border-bottom:1px solid #f0f0f2;display:block}.sidebar-logo{display:flex;justify-content:space-between;align-items:center;padding:0 2px;margin:0 0 16px}.sidebar-logo .wordmark{font-size:23px}.sidebar-logo .test-pill{margin:0}.nav-label{display:none}.brand-filters{flex-direction:row;gap:4px;overflow-x:auto;padding:2px 0 3px;scrollbar-width:thin}.brand-filter{width:auto;flex:none;min-height:34px;padding:7px 11px;font-size:11px;border-radius:8px}.brand-count{margin-left:4px}.sidebar-bottom{display:flex;gap:9px;align-items:center;flex-wrap:wrap;margin:10px 2px 0;padding:0}.sidebar-action{width:auto;font-size:10px;padding:3px 0;min-height:22px;gap:5px;border-radius:4px}.menu-icon{font-size:13px;width:13px}.help-icon{font-size:9px;width:12px;height:12px;line-height:10px}.sidebar-divider,.sidebar-footnote{display:none}.logout-button{margin-left:auto}.admin-main{height:auto;min-height:0;padding:20px 12px 12px}.page-heading{margin-bottom:16px;padding:0 3px}.page-heading h1{font-size:22px}.page-heading .muted{font-size:10px;max-width:235px;line-height:1.7}.connection-state{font-size:9px;gap:5px}.connection-state i{width:4px;height:4px}.workspace{height:790px;flex:none;border-radius:19px;padding:9px;grid-template-rows:195px minmax(0,1fr);gap:9px}.inbox,.conversation-panel{border-radius:12px}.message-list{padding:20px 15px}.conversation-heading{padding:14px 15px}.context-bar{padding:9px 15px;font-size:10px}.composer{margin:0 11px 12px}.composer-toolbar{padding:4px 9px 0}.composer-right{gap:8px}.link-action{font-size:9px;padding:7px}.close-action{font-size:9px}.send-button{font-size:10px;padding:8px 10px}.no-conversation{padding:26px}.no-conversation h2{font-size:15px}.no-conversation p{font-size:11px}.routing-dialog,.help-dialog{padding:23px;border-radius:17px}.outlet-editors{grid-template-columns:1fr}.dialog-header h2{font-size:19px}.dialog-footer .subtle{font-size:9px}.page-footnote{font-size:8px;line-height:1.8}}
@media(prefers-reduced-motion:reduce){.message-list{scroll-behavior:auto}}
/* Keep the quiet layout readable at normal desktop and mobile sizes. */
:root{--muted:#737373}
.login-card>.muted{font-size:14px;color:#737373}.login-card label{font-size:14px}.login-card .text-link,.test-account,.test-account code{font-size:12px;color:#737373}
.nav-label{font-size:12px;color:#737373}.brand-filter,.sidebar-action{font-size:14px;color:#737373}.brand-filter.active{color:#252629}.brand-count{font-size:11px;color:#666}.sidebar-footnote{font-size:11px;color:#737373}.sidebar-action.logout-button{color:#737373}
.page-heading h1{font-size:26px}.page-heading .muted{font-size:13px;color:#737373}.connection-state{font-size:12px;color:#737373}.inbox-title h2{font-size:16px}.inbox-title h2 span{font-size:13px;color:#737373}.status-filters button{font-size:13px;color:#737373}.status-filters button span{font-size:11px;color:#737373}
.row-brand{font-size:12px;color:#737373}.row-time{font-size:12px;color:#737373}.row-title{font-size:14px;color:#42454b}.row-preview{font-size:14px;color:#737373}.row-status{font-size:11px;color:#737373}.row-status.active{color:#53715c}.row-status.closed{color:#737373}.inbox-footnote{font-size:11px;color:#737373;line-height:1.75}.list-empty{font-size:12px;color:#737373}.list-empty strong{font-size:14px;color:#666}
.no-conversation h2{font-size:18px;color:#737373}.no-conversation p{font-size:14px;color:#737373}.no-conversation .outline-button{font-size:13px;color:#737373}.conversation-heading h2{font-size:16px}.conversation-heading p{font-size:12px;color:#737373}.selected-avatar{color:#737373}.status-chip{font-size:12px;color:#737373}.status-chip.active{color:#53715c}.status-chip.closed{color:#737373}.context-bar,.context-bar strong{font-size:12px;color:#737373}
.message-label,.message-time{font-size:12px;color:#737373}.message-bubble{font-size:14px}.system .message-bubble{font-size:12px;color:#737373}.message-link{font-size:13px}.composer textarea,.composer textarea::placeholder{font-size:14px}.composer textarea::placeholder{color:#81858d}.link-action,.close-action,.send-button{font-size:13px}.link-action,.close-action{color:#737373}.composer-hint{font-size:11px;color:#737373}.closed-note{font-size:13px;color:#737373}.page-footnote{font-size:11px;color:#737373}
.dialog-description{font-size:14px;color:#737373}.field-label,.outlet-card label.field-label{font-size:13px;color:#737373}.routing-dialog select{font-size:14px;color:#565d68}.outlet-card h3{font-size:14px}.outlet-card input[type="text"],.outlet-card input[type="number"]{height:41px;font-size:14px;color:#565d68}.enable-label{font-size:12px;color:#737373}.routing-help{font-size:12px;color:#737373}.subtle{font-size:12px;color:#737373}.dialog-footer .primary-button{font-size:14px}.help-steps h3{font-size:15px}.help-steps p{font-size:14px;color:#737373}.help-note{font-size:13px;color:#737373}
@media(max-width:1100px){.app-layout{grid-template-columns:205px minmax(0,1fr)}.workspace{grid-template-columns:270px minmax(0,1fr)}.status-filters{gap:10px}.status-filters button{font-size:12px}.composer-toolbar{flex-wrap:wrap}.composer-right{margin-left:auto}.sidebar-action,.brand-filter{font-size:13px}}
@media(max-width:800px){.app-layout{grid-template-columns:185px minmax(0,1fr)}.workspace{grid-template-columns:1fr;grid-template-rows:215px minmax(0,1fr)}.sidebar-action,.brand-filter{font-size:13px}.sidebar-footnote{font-size:10px}.message-bubble{font-size:14px}.row-preview{font-size:13px}.composer textarea{min-height:76px}.page-footnote{font-size:10px}.composer-hint{font-size:10px}.link-action,.close-action,.send-button{font-size:12px}.conversation-heading h2{font-size:15px}.connection-state{font-size:11px}}
@media(max-width:600px){.app-layout{display:block}.brand-filter,.sidebar-action{font-size:13px}.sidebar-bottom{gap:13px}.page-heading h1{font-size:23px}.page-heading .muted{font-size:12px;max-width:260px}.workspace{height:830px;grid-template-rows:215px minmax(0,1fr)}.row-title,.row-preview{font-size:14px}.row-time,.row-brand{font-size:12px}.composer-toolbar{flex-wrap:nowrap}.composer-right{gap:8px}.link-action,.close-action,.send-button{font-size:12px}.context-bar{font-size:12px}.dialog-footer .subtle{font-size:11px}.no-conversation h2{font-size:17px}.no-conversation p{font-size:14px}.help-note{font-size:13px}.composer textarea::placeholder{font-size:14px}.page-footnote{font-size:11px}.connection-state{font-size:11px}}
/* Keep the desktop console inside the viewport with the readable type sizes. */
@media(min-width:601px){.sidebar{overflow-y:auto}.sidebar-logo{margin-bottom:32px}.sidebar-bottom{padding-top:20px}.composer textarea{height:72px;min-height:72px}}
@media(max-width:800px){.link-action,.close-action,.send-button{font-size:13px}.composer-toolbar{flex-wrap:wrap}.composer-right{margin-left:auto}}
/* Profile previews, real counters, and visible unread states. */
.heading-stats{display:flex;align-items:center;gap:17px;margin-top:13px;flex-wrap:wrap;row-gap:6px;font-size:12px;color:#737373}.stats-period{font-size:10px;color:#8e8f94;background:#f3f3f4;border-radius:4px;padding:2px 6px}.heading-stat{display:inline-flex;align-items:center;gap:7px;white-space:nowrap}.heading-stat strong{font:600 15px Arial,sans-serif;color:#35363b}.brand-label{flex:1;min-width:0}.brand-filter{gap:7px}.brand-unread{flex:none;white-space:nowrap;font:600 9px Arial,sans-serif;letter-spacing:.1px;padding:4px 5px;border-radius:5px;color:#fff;background:#dc2626;margin-left:auto}.brand-count{margin-left:0}.brand-filter.active .brand-unread{background:#dc2626}.new-badge{font:700 9px Arial,sans-serif;letter-spacing:.3px;color:#fff;background:#dc2626;border-radius:4px;padding:3px 5px;line-height:1;white-space:nowrap;flex:none}.row-top{gap:6px}
.profile-card{display:block;width:270px;max-width:100%;margin-top:11px;overflow:hidden;border:1px solid #e7e7e9;background:#fff;border-radius:10px;color:#35373d;white-space:normal}.profile-card:hover{border-color:#b0b3ba}.profile-thumbnail{display:block;width:100%;height:auto;aspect-ratio:12/5;object-fit:contain;object-position:center;background:#fff;border-bottom:0}.profile-info{padding:13px 14px}.profile-title{display:block;font-size:14px;font-weight:600;color:#35373d;line-height:1.55}.profile-description{font-size:13px;color:#757880;line-height:1.7;margin-top:5px;overflow-wrap:anywhere}.profile-cta{display:block;border:1px solid #e7e7e9;border-radius:6px;padding:8px 10px;margin-top:12px;text-align:center;font-size:12px;font-weight:500;color:#555963;background:#fafafa}.profile-card:hover .profile-cta{background:#f0f0f2}.help-counter-notes{margin-top:23px;padding-top:18px;border-top:1px solid #eeeeef}.help-counter-notes h3{font-size:13px;font-weight:500;color:#565d69;margin-bottom:7px}.help-counter-notes p{font-size:12px;line-height:1.85;color:#737373}.help-counter-notes strong{font-weight:500;color:#565d69}
@media(max-width:1100px){.brand-filter{gap:5px}.brand-unread{font-size:8px;padding:4px}.heading-stats{gap:11px;font-size:11px}.heading-stat{gap:5px}.heading-stat strong{font-size:14px}}
@media(max-width:600px){.heading-stats{gap:12px;margin-top:12px;font-size:11px}.stats-period{font-size:9px}.heading-stat strong{font-size:14px}.brand-unread{font-size:9px;padding:4px 5px}.brand-filter .brand-label{flex:none}.brand-count{margin-left:2px}.profile-card{width:250px}.profile-thumbnail{height:125px}.composer-toolbar{flex-wrap:wrap}.composer-right{margin-left:auto}.profile-cta{font-size:13px}.help-counter-notes p{font-size:13px}}
.new-badge{font-size:11px}.brand-unread{font-size:10px}.brand-label{min-width:0;overflow:hidden;text-overflow:ellipsis}.brand-filter{min-width:0}
@media(max-width:1100px){.brand-unread{font-size:10px}}
@media(max-width:600px){.brand-unread{font-size:10px}.new-badge{font-size:11px}}
/* A separate, quiet statistics workspace. */
.inbox-view{display:flex;flex:1;min-height:0;flex-direction:column}.statistics-nav{margin-top:20px}.statistics-menu-button{font-size:14px;color:#737373}.statistics-menu-button.active{background:#f2f2f3;color:#252629;font-weight:600}.statistics-view{flex:1;min-height:0;min-width:0;overflow:auto;border:1px solid #f0f0f1;border-radius:24px;background:#f4f4f5;padding:20px;scrollbar-width:thin}.statistics-filter-card{background:#fff;padding:20px 23px;border-radius:14px;margin:0 0 18px}.statistics-filter-top{display:flex;align-items:flex-end;gap:23px;flex-wrap:wrap}.statistics-brand-field{width:190px;flex:none}.statistics-brand-field label,.statistics-field-label,.statistics-custom-dates label{display:block;font-size:12px;color:#737373;margin-bottom:8px;font-weight:500}.statistics-brand-field select,.statistics-custom-dates input{height:40px;border:1px solid #e5e5e8;border-radius:8px;background:#fff;color:#555861;font-size:13px;padding:8px 11px;width:100%;min-width:0}.statistics-range-field{min-width:0}.statistics-range-presets{display:flex;gap:5px;flex-wrap:wrap}.statistics-range-presets button{background:#f5f5f6;color:#777a82;border:1px solid transparent;border-radius:7px;padding:9px 12px;font-size:12px;min-height:40px;white-space:nowrap}.statistics-range-presets button:hover{background:#ececee}.statistics-range-presets button.active{background:#383a41;color:#fff}.statistics-refresh-button{margin-left:auto;background:transparent;border:1px solid #e6e6e9;border-radius:7px;min-height:40px;padding:8px 12px;color:#747982;font-size:12px;white-space:nowrap}.statistics-refresh-button:hover{background:#f7f7f8}.statistics-custom-dates{display:flex;gap:12px;align-items:flex-end;margin-top:18px;padding-top:17px;border-top:1px solid #f1f1f3;flex-wrap:wrap}.statistics-custom-dates>div{width:160px}.statistics-custom-dates>span{font-size:12px;color:#a8abb2;align-self:flex-end;padding-bottom:10px}.statistics-custom-dates .primary-button{height:40px;min-height:40px;font-size:12px;padding:8px 20px}.statistics-range-caption{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-top:16px;font-size:11px;color:#9599a3}.statistics-range-caption>span{white-space:nowrap}.statistics-error{margin:0 0 16px;font-size:13px}.statistics-summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:13px}.statistics-summary article{background:#fff;border-radius:13px;padding:19px 22px;min-width:0}.statistics-summary p{font-size:12px;color:#848894;margin-bottom:8px}.statistics-summary strong{display:block;font:500 29px Arial,sans-serif;letter-spacing:-.6px;color:#30333a;line-height:1.3;overflow-wrap:anywhere}.statistics-count-note{font-size:11px;color:#9398a3;line-height:1.9;margin:13px 2px 20px}.statistics-empty{margin:0 0 16px;background:#fff;border:1px dashed #e3e4e8;padding:12px 16px;border-radius:10px;font-size:12px;color:#8e95a1}.statistics-table-card{border-radius:14px;background:#fff;overflow:hidden;margin-bottom:18px}.statistics-table-card>header{padding:23px 24px 19px;display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.statistics-table-card h2{font-size:15px;font-weight:600;letter-spacing:-.3px;color:#4e535e}.statistics-table-card header p{font-size:11px;color:#989eaa;margin-top:5px;line-height:1.8}.statistics-table-card header>span{font-size:10px;color:#9da3ae;white-space:nowrap;margin-top:3px}.statistics-table-scroll{width:100%;overflow-x:auto;scrollbar-width:thin}.statistics-table{width:100%;border-collapse:collapse;min-width:530px;text-align:right;table-layout:fixed}.statistics-table th{font-weight:500;font-size:11px;color:#a0a5b0;background:#fafafb;border-top:1px solid #f0f1f3;border-bottom:1px solid #f0f1f3;padding:11px 21px;white-space:nowrap}.statistics-table td{font-size:13px;padding:16px 21px;color:#737985;border-bottom:1px solid #f2f3f5}.statistics-table th:first-child,.statistics-table td:first-child{text-align:left;width:32%;padding-left:24px}.statistics-table tbody>tr:last-child>td{border-bottom:0}.statistics-number{font:500 14px Arial,sans-serif!important;color:#646b78!important;white-space:nowrap}.statistics-date{font-size:12px!important;color:#959ca9!important}.statistics-brand-toggle{display:inline-flex;align-items:center;gap:11px;border:0;background:transparent;font-size:13px;color:#777f8e;font-weight:500;padding:2px 0;text-align:left;max-width:100%;overflow-wrap:anywhere}.statistics-brand-toggle:hover{color:#3e4756}.statistics-expand-icon{font:400 16px Arial,sans-serif;width:16px;flex:none;color:#a8b0bd}.statistics-outlet-detail>td{padding:0 16px 16px!important}.statistics-outlet-table{width:100%;border-collapse:separate;border-spacing:0;background:#fafafb;border:1px solid #edeef2;border-radius:9px;overflow:hidden;text-align:right;table-layout:fixed}.statistics-outlet-table th{background:transparent;border:0;border-bottom:1px solid #eeeff3;font-size:10px;padding:10px 16px;color:#a5adba}.statistics-outlet-table td{border:0;border-bottom:1px solid #eeeff3;font-size:12px;padding:12px 16px;color:#8a94a4}.statistics-outlet-table th:first-child,.statistics-outlet-table td:first-child{width:40%;padding-left:18px;text-align:left}.statistics-outlet-table tr:last-child td{border-bottom:0}.statistics-outlet-table .statistics-number{font-size:13px!important;color:#7f8c9e!important}.statistics-table-placeholder{padding:32px 24px!important;text-align:center!important;font-size:12px!important;color:#a2aab7!important}.statistics-data[aria-busy="true"] .statistics-table-placeholder{color:#a4abba!important}
@media(max-width:1100px){.statistics-view{padding:15px;border-radius:20px}.statistics-filter-card{padding:19px}.statistics-filter-top{gap:15px}.statistics-brand-field{width:165px}.statistics-range-presets button{font-size:11px;padding:9px 10px}.statistics-summary{gap:10px}.statistics-summary article{padding:17px}.statistics-summary strong{font-size:26px}.statistics-table-card>header{padding:21px 20px 17px}.statistics-table th,.statistics-table td{padding-left:16px;padding-right:16px}}
@media(max-width:800px){.statistics-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.statistics-filter-top{align-items:flex-end}.statistics-brand-field{flex:1;min-width:150px}.statistics-range-field{order:3;width:100%}.statistics-refresh-button{order:2}.statistics-range-presets button{flex:1;font-size:12px;padding:9px 8px}.statistics-range-caption{font-size:10px}.statistics-table-card header>span{display:none}.statistics-nav{margin-top:15px}.statistics-menu-button{font-size:13px}.statistics-summary p{font-size:12px}.statistics-count-note{font-size:11px}}
@media(max-width:600px){.statistics-nav{margin-top:8px;padding:0 2px}.statistics-menu-button{font-size:13px;display:inline-flex;width:auto;min-height:31px;padding:5px 10px}.statistics-view{flex:none;height:auto;overflow:visible;border-radius:19px;padding:10px}.statistics-filter-card{padding:16px;border-radius:12px;margin-bottom:12px}.statistics-brand-field label,.statistics-field-label,.statistics-custom-dates label{font-size:12px}.statistics-brand-field select{font-size:13px}.statistics-refresh-button{font-size:12px}.statistics-range-presets{gap:4px}.statistics-range-presets button{font-size:11px;padding:8px 6px}.statistics-custom-dates{gap:8px}.statistics-custom-dates>div{width:calc(50% - 16px);flex:1;min-width:110px}.statistics-custom-dates .primary-button{font-size:13px}.statistics-range-caption{align-items:flex-start;gap:8px;font-size:10px;flex-wrap:wrap}.statistics-summary{gap:9px}.statistics-summary article{padding:16px;border-radius:11px}.statistics-summary p{font-size:12px}.statistics-summary strong{font-size:27px}.statistics-count-note{font-size:11px;line-height:1.85;margin-bottom:15px}.statistics-table-card{border-radius:12px;margin-bottom:12px}.statistics-table-card>header{padding:17px 16px 14px}.statistics-table-card h2{font-size:14px}.statistics-table-card header p{font-size:11px}.statistics-table{min-width:490px}.statistics-table th,.statistics-table td{padding-left:15px;padding-right:15px}.statistics-table th:first-child,.statistics-table td:first-child{padding-left:16px}.statistics-table td{font-size:13px}.statistics-brand-toggle{font-size:13px}.statistics-empty{font-size:12px}.statistics-error{font-size:13px}}
.help-statistics-usage{margin-top:11px}
/* Keep table captions inside their scroll area and make the figures easy to read. */
.statistics-view{position:relative}.statistics-brand-field label,.statistics-field-label,.statistics-custom-dates label{color:#646b76}.statistics-brand-field select,.statistics-custom-dates input{color:#424a56}.statistics-refresh-button{color:#656d78}.statistics-range-presets button:not(.active){color:#646b76}.statistics-range-caption{font-size:12px;color:#737b86}.statistics-summary p{font-size:13px;color:#646b76}.statistics-count-note{font-size:12px;color:#737b86}.statistics-table-card header p,.statistics-table-card header>span{font-size:12px;color:#737b86}.statistics-table th{font-size:12px;color:#646b76}.statistics-table td,.statistics-brand-toggle{font-size:14px;color:#555f6f}.statistics-number{color:#424a56!important}.statistics-date{font-size:13px!important;color:#646b76!important}.statistics-expand-icon{color:#737b86}.statistics-outlet-table th{font-size:12px;color:#646b76}.statistics-outlet-table td{font-size:13px;color:#646b76}.statistics-outlet-table .statistics-number{color:#555f6f!important}.statistics-empty,.statistics-table-placeholder{color:#737b86!important}
/* Brand consultation journey builder. */
.guide-nav{margin-top:6px}.guide-menu-button.active{background:#f2f2f3;color:#252629;font-weight:600}.sound-toggle-button[aria-pressed="true"]{color:#444850}.guide-view{position:relative;display:flex;flex-direction:column;flex:1;min-height:0;min-width:0;background:#f4f4f5;border:1px solid #f0f0f1;border-radius:24px;padding:18px;overflow:hidden}.guide-toolbar{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;background:#fff;border-radius:13px;padding:18px 21px;flex:none;flex-wrap:wrap}.guide-brand-field{width:200px;min-width:150px}.guide-brand-field label{display:block;font-size:12px;color:#727985;margin-bottom:7px;font-weight:500}.guide-brand-field select{width:100%;height:40px;border:1px solid #e3e5e9;border-radius:8px;background:#fff;color:#535a66;padding:8px 11px;font-size:14px}.guide-toolbar-actions{display:flex;align-items:center;gap:11px;flex-wrap:wrap}.guide-toolbar-actions .outline-button,.guide-toolbar-actions .primary-button{min-height:39px;font-size:13px;padding:8px 17px}.guide-unsaved{font-size:11px;color:#818995;margin-right:6px}.guide-unsaved.dirty{color:#9a7439}.guide-view-note{font-size:11px;line-height:1.85;color:#747d89;margin:11px 3px 14px;flex:none}.guide-view>.error{margin:0 0 13px;flex:none}.guide-unavailable{background:#fff;border-radius:13px;padding:40px 22px;color:#8a939e;font-size:14px}.guide-layout{display:grid;grid-template-columns:225px minmax(0,1fr);gap:15px;flex:1;min-height:0}.guide-steps-card{background:#fff;border-radius:13px;display:flex;flex-direction:column;overflow:hidden;min-height:0}.guide-steps-card>header{padding:20px 18px 15px;flex:none;border-bottom:1px solid #f1f2f4}.guide-steps-card h2{font-size:14px;font-weight:600;color:#4d5663}.guide-steps-card h2 span{font:400 11px Arial,sans-serif;color:#9ca3ac;margin-left:5px}.guide-steps-card header p{font-size:10px;color:#8b94a0;margin-top:7px;line-height:1.8}.guide-steps-list{flex:1;min-height:0;overflow:auto;padding:8px;scrollbar-width:thin}.guide-step-row{display:flex;align-items:center;border:1px solid transparent;border-radius:8px;margin-bottom:5px;padding:5px 4px 5px 0;gap:2px;background:#fff}.guide-step-row.selected{background:#f3f4f6;border-color:#e9ebef}.guide-step-choose{flex:1;min-width:0;display:flex;align-items:center;gap:7px;background:transparent;color:#7b8593;font-size:12px;font-weight:500;text-align:left;padding:8px}.guide-step-order-number{font:400 10px Arial,sans-serif;color:#a4acb7;flex:none;width:13px;text-align:center}.guide-step-name{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1}.guide-step-tag{font-size:8px;font-weight:400;color:#9aa4b2;white-space:nowrap;flex:none}.guide-step-tag.unlinked{color:#b48a50}.guide-step-order-actions{display:flex;flex-direction:column;gap:1px}.guide-step-order-actions button{font:400 12px Arial,sans-serif;width:18px;height:17px;line-height:1;background:transparent;color:#a7b0bd;border-radius:4px;padding:0}.guide-step-order-actions button:hover{background:#e7eaf0;color:#7b889a}.guide-steps-footer{padding:14px;border-top:1px solid #f2f3f6;flex:none}.guide-steps-footer .outline-button{font-size:12px;min-height:37px;width:100%;padding:8px}.guide-editor-card{background:#fff;border-radius:13px;display:flex;flex-direction:column;min-height:0;overflow:hidden}.guide-editor-heading{padding:19px 23px;display:flex;align-items:center;justify-content:space-between;gap:12px;border-bottom:1px solid #f0f2f5;flex:none}.guide-editor-heading h2{font-size:15px;font-weight:600;color:#566171;letter-spacing:-.2px;word-break:break-word}.guide-editor-heading .subtle{font-size:10px;line-height:1.8;display:block;margin-top:3px}.guide-delete-action{background:transparent;color:#9da7b5;font-size:11px;white-space:nowrap;padding:5px 0}.guide-delete-action:hover{color:#b57878}.guide-fields{flex:1;overflow:auto;min-height:0;padding:21px 23px;scrollbar-width:thin}.guide-fields>label,.guide-global-settings label,.guide-button-fields label{display:block;font-size:12px;color:#768496;font-weight:500;margin-bottom:7px}.guide-fields>input,.guide-fields>textarea,.guide-global-settings input,.guide-global-settings textarea,.guide-button-fields input,.guide-button-fields select{display:block;width:100%;max-width:100%;border:1px solid #e4e8ee;border-radius:8px;background:#fff;color:#69788b;font-size:14px;padding:10px 12px;min-width:0}.guide-fields>input{height:42px;margin-bottom:20px}.guide-fields>textarea{resize:vertical;min-height:110px;margin-bottom:23px;line-height:1.85}.guide-field-hint{font-size:11px;color:#8492a4;margin-top:-15px;margin-bottom:17px;line-height:1.8}.guide-button-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:15px;margin:0 0 15px}.guide-button-heading h3{font-size:14px;font-weight:600;color:#6d7b8e;margin-bottom:5px}.guide-button-heading p{font-size:11px;color:#95a2b2;line-height:1.8}.guide-button-heading .subtle{font-size:11px}.guide-button-editors{display:flex;flex-direction:column;gap:11px;margin-bottom:12px}.guide-button-card{background:#fafbfc;border:1px solid #edf0f4;border-radius:10px;padding:13px 14px 15px}.guide-button-card-top{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:11px}.guide-button-index{font-size:11px;color:#8d9aae}.guide-button-actions{display:flex;gap:9px}.guide-button-actions button{background:transparent;font-size:10px;color:#9facbd;padding:2px 0}.guide-button-actions button:hover{color:#697f9e}.guide-button-actions .guide-button-delete{color:#ad939b}.guide-button-fields{display:grid;grid-template-columns:1fr 1.2fr;gap:11px}.guide-button-fields>div{min-width:0}.guide-button-fields label{font-size:10px;font-weight:400;color:#98a6b9;margin-bottom:6px}.guide-button-fields input,.guide-button-fields select{font-size:12px;height:40px;padding:8px 10px;color:#7b8fa8}.guide-fields>.outline-button{min-height:36px;font-size:12px;padding:8px 15px}.guide-reachability{font-size:11px;color:#8a9daf;line-height:1.85;margin:14px 0 21px}.guide-reachability.unreachable{background:#fffbf4;color:#a58a64;border-radius:8px;padding:10px 12px}.guide-global-settings{border-top:1px solid #edf0f4;padding-top:17px;color:#879bb5;font-size:12px}.guide-global-settings summary{cursor:pointer;padding:3px 0}.guide-global-settings #guide-global-fields{padding-top:15px}.guide-global-settings label{font-size:11px;margin-top:14px;color:#99adc6}.guide-global-settings input,.guide-global-settings textarea{font-size:13px;color:#87a0bf}.guide-global-settings textarea{resize:vertical;line-height:1.8}
@media(max-width:1100px){.guide-layout{grid-template-columns:195px minmax(0,1fr);gap:12px}.guide-view{padding:14px;border-radius:20px}.guide-toolbar{padding:17px}.guide-brand-field{width:175px}.guide-toolbar-actions{gap:8px}.guide-toolbar-actions .outline-button,.guide-toolbar-actions .primary-button{font-size:12px;padding:8px 13px}.guide-unsaved{font-size:10px;margin-right:0}.guide-steps-card>header{padding:17px 15px 12px}.guide-editor-heading{padding:17px 18px}.guide-fields{padding:18px}.guide-step-choose{font-size:11px;gap:5px;padding:7px}.guide-button-fields{grid-template-columns:1fr}.guide-steps-card header p{font-size:10px}}
@media(max-width:850px){.guide-layout{grid-template-columns:1fr;grid-template-rows:190px minmax(0,1fr)}.guide-steps-card>header{padding:13px 15px 7px}.guide-steps-card header p{display:none}.guide-steps-footer{padding:8px 12px}.guide-steps-footer .outline-button{min-height:31px;padding:5px;font-size:11px}.guide-steps-list{padding:5px 8px}.guide-step-row{margin-bottom:3px;padding-top:2px;padding-bottom:2px}.guide-step-choose{font-size:12px;padding:5px 7px}.guide-step-order-actions{flex-direction:row;gap:5px}.guide-step-order-actions button{height:23px;width:22px}.guide-toolbar{gap:12px}.guide-toolbar-actions{margin-left:auto}.guide-brand-field{min-width:140px;flex:1}.guide-button-fields{grid-template-columns:1fr 1.2fr}.guide-nav{margin-top:5px}}
@media(max-width:600px){.guide-view{flex:none;height:auto;overflow:visible;min-height:800px;padding:10px;border-radius:19px}.guide-layout{display:flex;flex-direction:column;flex:none;min-height:0}.guide-steps-card{height:215px;flex:none}.guide-editor-card{overflow:visible}.guide-fields{overflow:visible}.guide-toolbar{padding:15px;gap:13px;border-radius:12px}.guide-brand-field{width:100%;min-width:0}.guide-toolbar-actions{width:100%;margin-left:0;justify-content:flex-end}.guide-unsaved{margin-right:auto;font-size:11px}.guide-toolbar-actions .outline-button,.guide-toolbar-actions .primary-button{font-size:13px}.guide-view-note{font-size:11px;margin-bottom:13px}.guide-editor-heading{padding:16px}.guide-fields{padding:16px}.guide-step-choose{font-size:13px}.guide-step-tag{font-size:10px}.guide-button-fields{grid-template-columns:1fr}.guide-button-fields input,.guide-button-fields select{font-size:13px}.guide-button-fields label{font-size:12px}.guide-button-actions button{font-size:12px}.guide-button-index{font-size:12px}.guide-fields>label{font-size:13px}.guide-reachability{font-size:12px}.guide-delete-action{font-size:12px}.guide-fields>.outline-button{font-size:13px}.guide-nav{margin-top:4px;padding:0 2px}.guide-menu-button{display:inline-flex;width:auto;min-height:31px;padding:5px 10px;font-size:13px}.sound-toggle-button{font-size:13px}}
/* Editor labels use the same readable neutral contrast as the inbox. */
.guide-fields>label,.guide-global-settings label,.guide-button-fields label,.guide-button-heading p,.guide-button-index,.guide-button-actions button,.guide-reachability,.guide-global-settings,.guide-step-choose,.guide-view-note,.guide-steps-card header p{color:#737b86}.guide-fields>input,.guide-fields>textarea,.guide-global-settings input,.guide-global-settings textarea,.guide-button-fields input,.guide-button-fields select{color:#545e6c}.guide-button-fields label{font-size:12px}.guide-button-actions button{font-size:11px}.guide-step-tag{font-size:10px}.guide-step-tag.unlinked{color:#947139}.guide-reachability.unreachable{color:#947139}.guide-field-hint{color:#737b86}

/* Advertising consultation contact and handoff details; preserve existing layout. */
.customer-details{flex:none;padding:13px 24px;border-bottom:1px solid #eceef2;background:#fafbfc}.customer-contact{display:flex;align-items:center;gap:24px;flex-wrap:wrap}.customer-contact>div{display:flex;align-items:center;gap:9px;font-size:13px}.contact-label{font-size:11px;color:#737373}.customer-contact strong{font-weight:600;color:#34363b}.customer-contact a{color:#34363b;font-variant-numeric:tabular-nums;text-decoration:none}.customer-contact a[href]:hover{text-decoration:underline}.contact-verification{font-size:11px;color:#737373}.handoff-progress{display:flex;flex-wrap:wrap;gap:7px;margin-top:11px}.handoff-step{font-size:10px;line-height:1.6;color:#9296a0;border:1px solid #e5e7ec;border-radius:5px;padding:3px 7px;background:#fff}.handoff-step.done{color:#426550;background:#eef5f0;border-color:#d8e8dd}.sms-state{font-size:10px;color:#7b7f89;margin-top:4px}.sms-state[data-status=failed]{color:#b42318}.sms-state[data-status=sent]{color:#327350}.connection-state.offline{color:#976e29}.connection-state.offline i{background:#d09a37}@media(max-width:800px){.customer-details{padding:10px 15px}.customer-contact{gap:9px 18px}.contact-verification{width:100%;font-size:10px}.handoff-progress{gap:5px;margin-top:8px}.handoff-step{font-size:9px;padding:2px 5px}}

.conversation-search{padding:0 17px 12px}.conversation-search input{width:100%;border:1px solid #e4e6eb;border-radius:8px;padding:9px 11px;font:inherit;font-size:12px;background:#fafbfc;color:#34363b}.conversation-search input:focus{outline:2px solid #b4bed3;outline-offset:1px}.customer-presence{font-size:11px;color:#8a6d3b}.customer-presence.online{color:#327350}

/* Fresh conversation links, including a selectable fallback for desktop WebView. */
.conversation-link-tools{display:flex;align-items:center;gap:11px;flex-wrap:wrap;margin-top:11px}.copy-conversation-link-button{min-height:32px;padding:6px 11px;font-size:11px;white-space:nowrap}.conversation-link-hint{font-size:11px;color:#737b86;line-height:1.7}.conversation-link-dialog{width:min(580px,calc(100vw - 32px));border:1px solid #e2e7ef;border-radius:16px;padding:23px;color:#424a56;box-shadow:0 18px 70px #17274726}.conversation-link-dialog::backdrop{background:#1d293947}.conversation-link-dialog textarea{display:block;width:100%;resize:vertical;min-height:90px;padding:11px 12px;border:1px solid #dbe2ec;border-radius:8px;font:12px/1.8 ui-monospace,Consolas,monospace;color:#394657;background:#f8fafc;overflow-wrap:anywhere}.conversation-link-copy-help,.conversation-link-local-note{font-size:12px;line-height:1.85;margin-top:10px;color:#657185}.conversation-link-local-note{color:#8a6d3b;background:#fffaf0;padding:9px 11px;border-radius:8px}.conversation-link-dialog .dialog-footer{margin-top:18px}.sms-state[data-status=blocked],.sms-state[data-status=not_configured]{color:#8a6d3b}@media(max-width:800px){.conversation-link-tools{gap:7px;margin-top:9px}.conversation-link-hint{font-size:10px}.conversation-link-dialog{padding:18px}.conversation-link-dialog textarea{font-size:12px}}

/* Explicitly saved settings and portable configuration backup. */
.settings-save-state{margin:0 12px 8px;color:#8b95a3;font-size:10px;line-height:1.6;overflow-wrap:anywhere}.settings-save-state[data-dirty=true],.routing-save-state[data-dirty=true]{color:#a17b3c}.settings-inline-button{display:inline-flex;align-items:center;justify-content:center;gap:6px;white-space:nowrap}.settings-inline-button .ui-svg{width:14px;height:14px;flex:none}.routing-save-state{margin:10px 0;color:#8b95a3;font-size:12px}
.settings-dialog{width:min(680px,calc(100vw - 32px));max-height:calc(100dvh - 40px);overflow:auto;overscroll-behavior:contain;margin:auto;padding:25px;border:1px solid #e2e5ed;border-radius:22px;background:#fff;color:#434c5b;box-shadow:0 20px 80px #242c3c24;scrollbar-width:thin}.settings-dialog::backdrop{background:#242c3c50}.settings-dialog .dialog-header{align-items:flex-start;margin-bottom:16px}.settings-dialog h2{margin:0;color:#242c3c;font-size:20px;letter-spacing:-.035em}.settings-dialog h3{margin:0;color:#354053;font-size:14px;line-height:1.5}.settings-dialog h4{margin:0;color:#354053;font-size:14px}.settings-dialog .settings-kicker{margin:7px 0 0;color:#9099a6;font-size:12px;line-height:1.5}.settings-dialog .settings-scope{margin:0 0 15px;color:#818b99;font-size:12px;line-height:1.8}.settings-dialog .settings-unsaved-note{margin:0 0 12px;padding:12px 14px;border:1px solid #e6ecf4;border-radius:11px;background:#f8fafd;color:#708096;font-size:12px;line-height:1.7;overflow-wrap:anywhere}.settings-dialog .settings-unsaved-note[data-dirty=true]{background:#fffaf0;border-color:#eee0c8;color:#99783f}.settings-dialog .settings-section{padding:19px 0;border-top:1px solid #edf0f5}.settings-dialog .settings-section>header{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:12px;margin-bottom:12px}.settings-dialog .settings-section>header p{margin:5px 0 0;color:#8a94a2;font-size:12px;line-height:1.6}.settings-dialog .primary-button,.settings-dialog .outline-button{min-height:35px;padding:8px 12px;border-radius:9px;font-size:12px;line-height:1.4}.settings-dialog .primary-button{background:#4287c7;border:1px solid #4287c7;color:#fff}.settings-dialog button:disabled{opacity:.45;cursor:default}.settings-dialog .settings-file-label{display:block;margin:10px 0 8px;color:#8a94a2;font-size:12px;line-height:1.6}.settings-dialog input[type=file]{display:block;max-width:100%;width:100%;padding:9px;border:1px solid #dfe5ee;border-radius:9px;background:#fbfcfe;color:#657286;font:12px/1.6 inherit;box-sizing:border-box}.settings-dialog input[type=file]::file-selector-button{margin-right:10px;padding:6px 10px;border:1px solid #e1e6ef;border-radius:6px;background:#fff;color:#647286;font:inherit;cursor:pointer}.settings-dialog .settings-restore-review{margin-top:15px;padding:16px;border:1px solid #dce6f2;border-radius:12px;background:#fbfcff}.settings-dialog #settings-summary-date{margin:6px 0 12px;color:#8a94a2;font-size:11px}.settings-dialog #settings-summary-brands{display:grid;gap:7px;margin:0 0 14px;padding-left:17px;color:#647286;font-size:12px;line-height:1.6;overflow-wrap:anywhere}.settings-dialog .settings-restore-warning{margin:0 0 13px;color:#987a47;font-size:12px;line-height:1.7}.settings-dialog .settings-history-list{display:flex;flex-direction:column;gap:7px;margin:0;padding:0;list-style:none}.settings-dialog .settings-history-list li{display:flex;align-items:center;gap:7px;min-width:0;padding:10px 0;border-bottom:1px solid #f0f2f6;font-size:12px;color:#828c9b;line-height:1.5}.settings-dialog .settings-history-list li>span{flex:1;min-width:0;overflow-wrap:anywhere}.settings-dialog .settings-history-list button{flex:none;min-height:30px;padding:6px 8px;font-size:11px}.settings-dialog .settings-history-empty{font-size:12px;line-height:1.7}.settings-dialog .settings-status{margin:10px 0 0;padding:11px 13px;border-radius:9px;background:#eff7f3;color:#658472;font-size:12px;line-height:1.7}.settings-dialog .error{margin:12px 0 0;font-size:12px;line-height:1.7}.settings-dialog :is(button,input):focus-visible{outline:3px solid #d8e8fa;outline-offset:2px}.settings-dialog [hidden]{display:none!important}
@media(max-width:600px){.settings-dialog{padding:19px;max-height:calc(100dvh - 24px);border-radius:17px}.settings-dialog h2{font-size:18px}.settings-save-state{display:none}.settings-dialog .settings-history-list li{flex-wrap:wrap}.settings-dialog .settings-history-list li>span{flex-basis:100%}}

/* A visible, saved entry choice controls intake order independently of map position. */
.guide-entry-field{display:flex;align-items:center;gap:8px;min-width:210px}.guide-entry-field label{font-size:12px;color:#64748b;white-space:nowrap}.guide-entry-field select{width:190px;min-height:36px;padding:6px 10px;border:1px solid #dce3ed;border-radius:9px;background:#fff;color:#263445;font:inherit;font-size:12px}.guide-entry-note{font-size:12px;line-height:1.65;color:#748197;margin:0 0 12px}.guide-toolbar{flex-wrap:wrap}.guide-entry-field+ .guide-toolbar-actions{margin-left:auto}@media(max-width:1199px){.guide-entry-field{min-width:0}.guide-entry-field select{width:170px}}

/* Compact flow workspace keeps one concise instruction row above the map.
   Save/apply stay visible; the entry-specific instruction replaces the repeated
   generic save instruction at laptop sizes so fitting the map gains real height. */
@media (min-width:800px) and (max-width:1199px) {
 .guide-view .guide-view-note { display:none; }
 .guide-view .guide-entry-note { margin:8px 3px 10px;font-size:11px;line-height:1.5; }
 .guide-view .guide-toolbar { padding:10px 12px;gap:8px; }
}